Mega Casino World Privacy Policy

Protection of users’ personal information is a priority for Mega Casino World. The company ensures data security by informing about the purposes of collecting and processing personal information. In cases where the user has a choice or certain rights, he/she is provided with all necessary information.

This privacy policy describes how Mega Casino World processes player data when players use the website and the Android and iOS mobile app.

If you do not agree with any of the provisions of this policy, please leave the company’s website. Registering an account, placing bets and transferring funds will be considered as full acceptance of the Terms of Use and Privacy Policy. The user may opt out of the online platform at any time, however MCW is required by law to retain certain personal information for the periods set out in the relevant regulations.

Mega Casino World reserves the right to make changes to this document. The company will notify you of updates by posting updated terms and conditions on the platform. It is recommended to review the Privacy Policy on a regular basis.

Who Controls Personal Information?

In the context of this Policy, Mega Casino World, together with its subsidiaries and affiliates, manage players’ personal data by determining the purposes and methods of its use. They play the role of “data controllers” under applicable data protection legislation in Europe.

Data Protection Specialist

If you have any questions about how Mega Casino World handles your personal information, please contact Mega Casino World. Send enquiries to: [email protected].

Collecting User Information

Personally identifiable information is provided by players when they create an account, place a bet, join promotions, or use other services on the website. It is required to access certain areas of the online platform and related services.

Data collection occurs when the user:

  • Opens a gaming account at Mega Casino World;
  • Seeks the help of tech support specialists;
  • Discloses information in publicly accessible areas of the site;
  • Voluntarily provides information when using the site.

User information includes:

  • Logline;
  • First and last name;
  • Home address;
  • Email box;
  • Billing Address;
  • Mobile and home telephone number;
  • Passport details (driving licence);
  • Address verification documents;
  • History of Financial Transactions;
  • Platform usage preferences;
  • Any other information at the time you use MCW’s services;
  • Payment information and debit/credit card details.

Personal information is required for billing and protection of minors. The user can change and update the information by contacting Mega Casino World support team. It is used internally only and is not shared with outside parties except as noted below.

Recording of Telephone Conversations to Ensure Quality of Service

The company records all telephone conversations with technical support specialists. The purpose of recording is to improve the quality of service, ensure safety and resolve possible disputes related to the provision of services.

Participation in Social Functions

When actively participating in social functions offered by the company’s products, such as chat rooms, MCW reserves the right to store and process related data to improve the user experience.

Collection and Analysis of Non-Personal Information

In order to optimise the platform and improve the user experience, MCW analyses website interaction data that does not personally identify the player. This includes information about pages visited, session duration, browser used and IP address.

Using Cookies

Mega Casino World uses cookies to ensure stable and efficient operation of the site, and to personalise the player experience.

Basis and Purposes of Processing Personal Information

The company processes users’ personal data for:

  • Providing the requested products and services;
  • Compliance with legal and regulatory obligations;
  • Monitoring and analysing the performance of the website;
  • Mailings of marketing information (with the player’s consent).

User Opportunities

Users have different rights depending on the category and the basis for processing personal data. MCW provides detailed information about each category, the rights available and how to exercise them.

Providing Products and Services

The collection of personal data is necessary for registration and use of the website, including participation in gambling and receiving technical support. MCW may share information with third parties to fulfil these functions. Refusal to provide information may restrict access to the company’s services.

Data Protection & Verification

For fraud protection and to comply with responsible gaming regulations, MCW may use the documents provided to verify the user’s identity and address. The company reserves the right to perform security checks to verify registration data and monitor monetary transactions.

Analysing Site Performance

Cookies and traffic analysis help to optimise the performance of the website and improve the quality of the services provided. Users have the right to object to this processing, but it may affect the availability of some services.

Marketing Communications

With the consent of the user, MCW sends marketing offers and information via email, SMS and online. The user can opt out of notifications or update their preferences at any time.

Rights & Obligations of Players

Mega Casino World recognises the right of players to correct any inaccuracies in their personal data. In case of any inaccuracies, please contact [email protected].

Obtaining a Copy of Personal Data

Users can request a copy of the personal data stored in the MCW database. This can be done via chat or email. The company provides a special request form to simplify the process. When requesting, it is necessary to specify the documents confirming the identity.

Right to Data Deletion

Players may request the deletion of their data if there are no legitimate grounds for further processing. This right is only relevant in certain situations and is not absolute.

Disclosure of Information to Third Parties

MCW reserves the right to disclose personal data to third parties in cases provided for by law, as well as for the provision of services, protection of company and user rights. With the player’s consent, the data is disclosed for research or marketing purposes.

Cross Border Data Transfer

Personal data may be transferred and processed in any country where MCW branches or partners are located. The company takes all necessary measures to ensure the security of such data in accordance with international standards.

Safety Measures

Mega Casino World applies modern methods of data protection, including encryption and the use of secure servers. All measures are aimed at preventing unauthorised access or information leakage.

Data Retention Periods

The company keeps the collected data for as long as necessary to fulfil legal requirements and provide services. After this period, the information is deleted or destroyed.

Interaction with Third Parties

MCW is not responsible for the protection of data presented on third-party sites that are linked to the company’s main resource. Users should familiarise themselves with the privacy policies of such platforms.

Using Google Analytics

The website uses Google Analytics services to analyse audience activity to improve the service and tailor it to the needs of users.

Changes in Privacy Policy

MCW reserves the right to make changes to the privacy policy. Players will be notified of any material changes in advance to be able to review the updated version before it goes into effect.